Telephone Answering

3's professional Australian based operators will answer your unanswered calls in your personal or company name. This single user service is customised, answering with your chosen greeting.

Example: "Good morning Julie Priors' Answering Service. May I take your message?"

3 will then forward the message immediately to you.

A Business Answering Service is customised to suit the needs of your business. The operator asks questions to determine the flow of the call with messages sent to the requested individual, department or group. Office details or working hours can be supplied to the caller.

Information from the caller is used to determine which member of your staff should receive the call.

Example: "Good morning Holman IT Consulting, may I help you or whom do you wish to contact?"

3 can provide basic information to the caller or forward a message onto whichever staff member is requested.

This service provides detailed information, which is given to the caller as required and in most cases the caller does not need to leave a message for your business or speak to one of your staff members.

The Business Information Service is suitable for any business that has specific information to be provided to their callers.

3 can provide an information line, which answers simple questions from your customers on your behalf.

Example: "Good afternoon Traders Expo. How may I help you? Yes the trade show is on today and the details are...."

Our operator takes the name, address and phone number of the caller to create a mailing list for you. All other enquiries are sent to you as requested.

This service is used by businesses that have a local, state or national identity and enquiries are dispensed to the closest business, franchise or sales person to follow up.

Your company advertises one phone number and 3 answers the calls and sends business leads to the closest contact.

Example: "Good Morning Nelson Lawns. How may I help you? In what suburb do you require this service?"

3 would obtain information from the caller such as name, address and postcode to ensure the enquiry is then sent to the right person or department in your business to ensure a professional experience for your customers.

Escalation services ensure that when a phone call is received, no matter what time of the day or night, a person from the business is contacted and can respond to the phone call.

Calls are monitored by senior operators and escalated as necessary, contacting a designated list of people until receipt is confirmed. There are multiple escalation paths per service and full reporting of the escalation history is available.

Example: "Good Evening Johnson Plumbing Emergency Call Out Service. May I help you?"

The message is then either sent to the on-call phone/pager or the rostered on-call person will be called directly by the operator to ensure that the message is responded to.

When there is an excess of phone calls to your switchboard, the overflow will be diverted to a 3 operator who will answer these calls as you have requested and will then send a message to the appropriate person.

Information from the caller is used to determine which member of your staff should receive the message.

Example: "Good morning JS Insurance, whom do you wish to contact?"
3 will forward a message onto whichever staff member is requested.

Do you want to know when your lone workers may be at risk? 3 can help you minimize risks to staff working in isolation.

How we keep you in the know:
Our Lone Worker Service is customised to your business requirements and we provide a dedicated number specifically allocated to your business.

The lone worker can call the dedicated number and log in with our operator, so they can be tracked while on a job alone.

Example: "Good evening, Australian Electricity Lone Worker Service. Can I please have your name and ID number? What is your phone number, location and expected completion time?"
In the event of the worker not logging out at or before the specified log out time and operator attempts to contact them fail, the worker's supervisors are advised immediately. This is to ensure a prompt response if a hazardous situation has arisen for your staff.

Professional Australian based operators receive, track and manage these calls 24 hours a day, 7 days a week.

3 Switchboard provides a professional service to answer calls and directly connect them through to the department or individual requested, or if they are unavailable or do not wish to take the call, we'll take a message and sms or email it straight through to the relevant area.

Example: "Good morning, Steve's Refrigeration, may I help you?"
3 will attempt an announced transfer to the requested staff member, taking a message if they are unable to take the call.

A specific 1300 number is allocated by 3 to your business to combine the convenience of a single 24/7 contact number for your customers who dial from a landline for the cost of a local call, which is answered by a operator. The 1300 number is particularly useful for campaign management, information services, order processing, location service, franchise management and business answering services.

The Order Taking Service is ideal for any business that promotes phone based ordering of products. This service is customised to take relevant details from the caller and an unlimited selection of products can be listed. This information is then forwarded to the business to process.

A variation to Order Taking is a Seminar Registration Service.

Example: "Good afternoon Adventure Travels, which seminar would you like more information for?"
This service is customised to provide callers with information about seminars, their dates and relevant details of the caller are taken to register them for the seminars.

Businesses that offer 24/7 support and value a cost effective way to filter non-urgent calls or direct calls to the correct business area, utilise this service.

Our operators answer your business calls for emergency support or help.

Example: "Good evening Woods Medical After Hours Emergency Service, may I help you?"
The caller will answer customised questions to determine the urgency. Urgent calls are escalated to the correct business department or person and non-urgent messages are taken and a message is sent for action on the next business day.

Your 3 telephone answering service can act as a single notification point in a crisis situation. When advised of a crisis, a 3 senior operator can either co-ordinate the initiation of a conference call or notify a list of contacts. This service is particularly effective as a strict procedure is immediately followed, ensuring the correct people are contacted and for your records all actions are logged.

3 Messaging and our print management company partners are working together to offer businesses an end-to-end campaign management solution. This is suitable for any business that advertises a number for customers to call in to receive a brochure on their product.

3 provides the answering solution taking details of the required item and the callers mailing information and this information is then sent on a daily basis to the printing/mailing house to package and post the item/s to the caller.

Example: "Good afternoon, Islands Tourism, what brochure would you like us to send to you?"